FEQUENTLY ASKED QUESTIONS
HOW FAR IN ADVANCE DO I HAVE TO PLACE AN ORDER?
Usually a few weeks in advance will do, but we can book up months in advance during wedding season for anything custom. To be sure, give us a call as soon as you know the date of your party. We can always work on the design later, but best to get in touch early!
HOW DO I PLACE AN ORDER?
Give us a call or come into the shop! We’d love to speak with you personally about the cake you’re ordering for your special occasion. If you prefer email, we can do that too: email@example.com In your email, please be sure to include the date of the party and how many people the cake will serve. Conveniently you can also head on over to the ORDER menu and place an order for our classic party and event cakes.
DO YOU HAVE A BAKERY CASE FOR READY-TO-GO GOODIES?
We are open for business on Wednesday/Thursday/Friday 11am-4pm and Saturdays from 10am-3pm with small pastries (think Cupcakes, Cookies and Macarons) But if you would like a certain flavours or a dozen or more treats its best to order in advance so you are not disappointed.
IS YOUR SHOP OPEN TO THE PUBLIC?
We are happy to say YES! Open Wednesday, Thursday and Friday 11-4pm and Saturday 10am-3pm in our upstairs Bakery. During our retail hours we will have a selection of macarons, cupcakes, cookies and other treats available in shop. We can also talk cake and take orders/give quotes in person. Please note we are open by Appointment Only Tuesday and are closed Sundays & Mondays.
DO YOU DELIVER?
Friday/Saturday delivery and set up in the London area is $44.25+HST. Wednesday - Thursday Delivery is available upon request starting at $22.12+HST. Delivery outside of London can be quoted for with the party date and address (we currently deliver within an hour’s drive of London). We have a very limited delivery availability so if you require delivery for your cake order please contact us as soon as you can to make sure we can fit you in.
HOW DO I SCHEDULE A TASTING AND CONSULTATION?
After we chat on the phone about your special event, we’ll either invite you in for a half hour design consultation and tasting with Kate, or arrange a time for you to visit us and pick up a tasting box.
WHERE ARE YOU LOCATED?
We are located at 145 Wortley Rd. Upper in London, Ontario. We are not fully accessible at this point and the visit includes a jaunt up the stairs.
HOW MUCH ARE YOUR CUSTOM CAKES?
Wedding cakes start at $5+ per serving for buttercream finishes. Most Wedding and Custom Design with handmade sugar flowers fall into the $8+ per serving range. We will have a design consultation either over the phone or in person and give you a sketch and quote for your creation.
There is a non-refundable deposit for Wedding cakes under.
I HAVE A PHOTO OF A CAKE I WOULD LIKE FOR MY EVENT - CAN YOU MAKE IT?
We love photo inspiration from Pinterest as much as the next party planner! As an artist-led bake shop we strive to carve out our own designs and vibes as you can see in our Portfolio. While we are happy to use photos for inspiration we will bring our own artistic licence to the table in designing something especially for you.
HOW DO I PAY FOR MY CAKE AND SECURE MY DATE?
All wedding orders require a non-refundable deposit at the time of the order to hold the date, with the balance due two weeks prior to the event date. For specialty orders (over $100) we accept a 50% deposit and the balance can be paid when the cake is picked up. We accept credit cards, debit tap as well as good old fashioned cash.
DO YOU RENT CAKE PLATES AND DESSERT BAR TABLEWARE?
Yes. We offer a variety of beautiful options to display our cakes and desserts. Deposit is required and credit card is kept on file until stands are returned.
DO YOU HAVE GLUTEN FREE OR VEGAN OPTIONS?
We are happy to say that we have a small selection of gluten free/vegan to go pastries and at least one gluten free & vegan option every day we are open.
We can make gluten free or vegan cakes to order - just note we are not an allergen free facility and carry wheat flour, eggs, dairy, peanuts, tree nuts & soy onsite
DO YOU DO ON-SITE PARTIES AND EVENTS?
At this time we only offer classes and parties at the bake shop.
DO YOU TEACH CLASSES?
While we are pretty busy making cakes, we do teach classes from time to time, and we LOVE IT! Follow us on Facebook and on our Blog to be the first to know when we post a class! Note we do not have classes planned until after wedding season has ended - fall 2019.